Straight from the Horse’s Mouth: Patron Comment Form

In the Public Relations/Communications Field, we are constantly communicating with our audience – newsletters, flyers, brochures, website updates and more. It is equally important that we receive feedback from both our external audience (our fabulous patrons!) and our internal audience (our equally fabulous ALD staff). Our ALD Communications Blog is an outstanding example of how our staff can communicate to us . . . feel free to leave comments any time – we read them and we value them, so post away!

As many of you know, two excellent ways for our patrons to provide feedback is through either ALD’s public email account at ask@ald.lib.co.us, or the “You Talk, We Listen” patron feedback form. Recognizing these two mediums are a valuable way to learn about the thoughts of our patrons, the Communications team recently re-designed the “You Talk, We Listen” form, now simply titled “Patron Comment Form.” Aside from an updated look, the new and improved form features an area for patrons to leave suggestions and compliments to let us know how we’re doing. ALD’s mission is to provide Outstanding and Personalized Service, and the Patron Feedback form is just one way to determine if we are meeting this mission.

What do you think of the new form?